Clear terms before you pay
We don't refund readings that have already been delivered, because they are digital files made to measure for you. What we do — at no cost — is correct them. Here is everything: when we do refund, what can be changed, and how to ask for it.
Birth time, mistyped details, language, files that won't open. Free for 30 days after delivery.
They're personal files: once they're in your inbox they can be copied. Returning them doesn't erase them anywhere.
Never delivered, duplicate or wrong charge, and delivery different from what was offered. Only when it can be verified.
Aurora Tikun sells two things, and both are digital:
There is no physical shipping: no parcel, no courier, no tracking number. Everything is delivered by email, to the address you enter when you pay.
When you buy a reading, the work has already been made for you. The PDF is built from your data — your date, your time, your place — and once it lands in your inbox it is a file you own: copyable, printable, and impossible to “give back”. It isn't distrust: the product is personal work that has already happened.
And you buy knowing what you get. Before paying you already saw the free sample, the price, how many pages each reading contains and how long delivery takes. That information sits on every product page and doesn't change after payment.
What you can do before buying: request the free sample of your chart, read the full product description, and message us on WhatsApp with any question. We would rather answer ten questions before payment than clear up a misunderstanding afterwards.
The rule above has three exceptions. They aren't refunds on request: they are cases where the charge should never have existed, or where delivery didn't match what was promised. In all three we check the payment reference and the delivery record; if that isn't enough to clear it up, we ask you for more details and tell you in writing what we found. No verification, no refund, but you never get left without an answer.
72 hours have passed since the confirmed payment, we've checked spam and promotions with you, we've tried resending it, and you still haven't received it. We refund 100 %. Verifiable with: the payment reference and the purchase date.
The same order appears charged twice, or you were charged an amount different from the one published when you paid. The full excess is refunded, with no conditions and without asking you to buy anything else. Verifiable with: the charge references and the price published that day.
You received a different reading, the PDF won't open, or sections announced on the product page are missing. We remake it first; if it still doesn't match, we refund 100 %. Verifiable with: the file you received and the published description.
How refunds are paid: to the same payment method. We process it within 2 business days of confirming it, and your bank usually shows it 5 to 10 business days after that. We will never ask for card details over WhatsApp or email: if someone does in the name of Aurora Tikun, it isn't us.
You get 2 free changes per reading within 30 days of delivery. They're used only when we correct or recalculate data you gave us.
These don't count and have no limit: our own mistakes, file resends and damaged PDFs. The language change is separate: once.
| Situation | What we do | Counts as a change? |
|---|---|---|
| You bought without a birth time and now you have it | We recalculate the full reading with your time (Swiss ephemerides) and send you the corrected version | Yes |
| A detail was wrong: name, date, place, the second person, or gender | We correct it, recalculate if needed, and resend | Yes — free if the mistake was ours |
| You want the same reading in the other language (ES ↔ EN) | We prepare the version in that language, with the same calculations | No — once, separate |
| You can't find the email: it went to spam, or your address was mistyped | We resend it, to the correct address if needed | No, no limit |
| The PDF arrived damaged or won't open | We resend the file, or generate it again | No, no limit |
| You want to change the person in the reading (Compatibility) | That's another reading, bought separately. If only the name was mistyped, it's fixed as a detail | See the "wrong detail" row |
About birth time: if you bought without a time, your reading was calculated from your Sun, an approximate Moon, your numbers, and houses marked as reference — and the PDF says so clearly. When you get the time from a birth record or a relative, message us: the whole reading is recalculated, not patched.
So the rule is clear on both sides, this is out:
Your reading goes to the address you entered when paying, in under 24 hours. If data was missing to calculate it and we're waiting for your reply, it can take up to 72 hours; we tell you when that happens.
If it isn't there after 24 hours:
If it still hasn't arrived 72 hours after the confirmed payment, we refund 100 % (see when we do refund your money).
The $3.99 USD guides follow the same logic: they are digital files and are not refundable once downloaded. If the file is damaged or the link fails, we replace it immediately, at no cost and with no conditions.
If you see a charge you don't recognise, message us before filing a dispute with your bank: it is almost always solved the same day, and we can verify it with the payment reference. If the charge is duplicated or wrong, we refund it ourselves without waiting for the bank to step in. If a dispute is opened over a reading that was already delivered, we provide the delivery record, the sending date and the file that was sent.
This policy doesn't sit above the law. In Mexico, the Ley Federal de Protección al Consumidor gives you five business days to withdraw from a distance purchase; that period does not apply when the service is provided within ten business days of your order (article 56), and your reading is delivered in under 24 hours.
Nothing written here limits rights the law grants you that cannot be waived, including any right you have under the consumer law of your own country. If you believe we didn't deliver, you can file a complaint with the consumer protection authority that applies to you. And you can also message us first: it's faster.
No. A delivered reading can't be returned: it is a digital file built from your data, and you can copy or print it. What we do instead is correct it at no cost within 30 days of delivery.
Message us on WhatsApp with the email you used to buy. We recalculate the full reading with your time and send you the corrected version at no cost, within 30 days of delivery.
We confirm whether it applies within 24 business hours, and the new version reaches your inbox 24 to 48 hours after that.
1. Check spam, promotions and updates. 2. At 24 hours, message us and we resend it at no cost. 3. If it still hasn't arrived 72 hours after the confirmed payment, we refund 100 %.
That isn't grounds for a refund or a rewrite: the interpretation is the work. What we do fix at no cost is mistyped details and your birth time. Before buying you can request the free sample to see the style.
To the same payment method you used: we process it within 2 business days and your bank usually shows it within 5 to 10 business days. We never ask for card details over WhatsApp or email.
Ask us anything: price, delivery, whether your birth time matters. You get a direct answer, no bots.